FAQ – Frequently Asked Questions
FAQ #1: Can I customise your canvases?
Answer: Yes, that’s the beauty of RedBlueYou. The canvases are designed so that you can personalise them. Some can be fully customised to suit your taste and others can be changed partially. It’s up to you how wild you want to go. We’re not just talking about size and colour, but even the wording on the canvases. Imagine all your favourite memories on one canvas, or all your favourite places in your favourite city… Click here to check out your customisation options.
FAQ #2: I don’t see a canvas for my favourite city. Will you add it soon?
Answer: Why not, if you like it then we’re sure others will like it too. Get in touch and let us know which city you’d like to see a canvas for, perhaps you’d like to also give your input on some of the sights we should include!
FAQ #3: Will you send me a preview of the canvas design before I receive the physical product?
Answer: Yes, in fact we need you to confirm the preview so that we can be sure the words and spelling you have submitted are correct. We will send you a PDF of the final design by email, which we ask you to approve. Please note that delivery time depends on the time it takes for you to approve the preview.
FAQ #4: What if I am not happy with the custom design?
Answer: All of the words and phrases for the custom canvases are provided by you when you order. As part of the order process you can specify which words should be shown in large, medium and small letters and we use all of our design experience to make your custom canvas look special. As a final check, we will send you a digital preview of the canvas design, so that you can review and approve the final design. We will only print your canvas once we have received your approval of the design.
FAQ #5: Do you ship outside of the UK?
Answer: Yes, apart from the UK we also ship to a number of EU countries (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Republic of Ireland, Spain, Sweden). You can select your country during check-out, shipping cost will be displayed and varies by country.
FAQ #6: Your Check-out gives PayPal as the payment option, can I pay by card instead?
Answer: Yes, you don’t need a PayPal account to pay by credit or debit card via PayPal. Just select the “Pay with a debit or credit card” option on the PayPal interface after check-out.